Registration is the first step
A saved store name does not yet import orders. Learn what needs connecting, then find your orders in Marketplace Workspace.
Connect Shopify · Connect AmazonHow can we help?
Find your next step, understand a charge, or get a shipment ready. Start with a question or choose a topic below.
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Plain-language help for your EasyInvio workspace
Start with confidence
Get into your workspace and prepare your first shipment.
Understand your money
Follow payments, available credit and booking charges.
Explore your shipping tools
Learn which shipping workflows are available and where review or external arrangements are needed.
Bulk dispatch guide being preparedDetailed shipping guides
Current capabilities, practical steps and clear limits
Status meanings and next steps
Understand a status or resolve a problem
Orders, expired quotes, tracking, payments, refunds, returns and claims.
Orders from storesImport and prepare store orders
Shopify and Amazon intake, missing data and preparation defaults.
Platform administrator guideUnderstand pricing rules
Rule priorities, markups and the choices offered to clients.
Recorded delivery historyFollow tracking updates
Carrier events, 90-day measurements and branding boundaries.
Supported return workflowsPrepare a return
Separate store references, reviewed goods and customs paperwork.
Collections arranged externallyGet ready for collection
Pickup scheduling is not available in EasyInvio. Prepare your parcels and use your carrier arrangement.
Still stuck?
Tell us what happened and include your booking reference. We will help you find the next step.
Contact EasyInvio support