Add credit and check a card payment
Top up through Stripe and find out what to do when the balance has not changed.
Add wallet credit
- Open Wallet & Billing. Your role must allow financial access.
- Choose Top Up Wallet Credit, select an amount and proceed to secure payment.
- Enter card details on Stripe's checkout page. Return to EasyInvio after payment.
- Check the wallet balance and transaction activity for the verified credit.
Wallet credit appears only after the payment is confirmed by the payment provider. Opening checkout, closing the payment window or returning to the app does not by itself confirm payment.
I paid, but the balance is unchanged
- Return to the same workspace and allow the payment status to update. If asked to sign in, use the same work account.
- Check wallet activity for the amount before starting another top-up.
- If Stripe reports success but EasyInvio still shows pending, contact support with the amount, time and payment reference. Do not pay again just to refresh the balance.
Support can check the payment confirmation and ensure a successful payment is credited once. Do not send your full card number or card security code.